Associate Level

Technical Account Manager - CHB004 (Remote)

Preferable Location: Bengaluru, Chennai, Hyderabad, Gurugram, Mumbai, Pune   |   Full Time

Hiring for our software product client into B2B segment. 


Experience: 3 to 10 years

Excellent communication both written and verbal

Open to work in US shift


Mandatory skills: Html, Javascript, Understanding the API 

Our expectation:

  • Proven work experience as a Technical account manager
  • Familiarity with Saas products/business and web development languages 
  • An ability to grasp customer’s needs and suggest timely solutions that work on the long term.
  • Exceptional communication, listening skills, people skills, an outgoing personality.
  • Strong analytical and problem-solving skills
  • Excellent presentation skills


Responsibility:

  • Be the Technical SPOC for all Enterprise and strategic accounts assigned to you. 
  • Have expert knowledge of product and the solutions offered to our customers
  • Build an in-depth understanding of customer’s business practices and operating environment
  • Adhere to Enterprise Support SLAs
  • Pre-sales to Success handover documentation review
  • Intro and escalation calls (as needed)
  • Feature/workflow implementation
  • Analyze technical requirements and prepare content for the Product team (feature requests)
  • Participate in QBRs (Quarterly Business Reviews) along with the CSMs when needed
  • Meet customers along with the CSM



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