Role: Enterprise and BFSI Account Manager (Western Region, Mumbai)
Key Responsibilities:
Client Relationship Management:
- Manage and build relationships with key clients in the Enterprise and BFSI sectors in Western India.
- Serve as the primary point of contact for client inquiries, issues, and needs.
- Understand and address clients’ business requirements through tailored IT solutions.
Business Development:
- Identify growth opportunities within existing client accounts.
- Develop and execute strategic account plans to meet sales targets.
- Actively work on acquiring new clients.
Project Management:
- Oversee and ensure the timely and successful delivery of IT projects.
- Coordinate with internal teams (sales, marketing, tech) and ensure client satisfaction.
Strategic Planning:
- Develop and execute long-term strategic plans for key accounts.
- Monitor market trends, customer demands, and competitors to spot new opportunities.
Performance Management:
- Track account performance using key metrics.
- Regularly review client satisfaction, address concerns, and take corrective actions as needed.
Team Collaboration:
- Work closely with sales, marketing, and technical teams to ensure alignment and smooth execution of client projects and solutions.
Basic Qualifications:
- Experience: 5-10 years in selling software solutions or IT networking products (routers, switches, firewalls, servers) within the Enterprise and BFSI sectors.
- Industry Knowledge: Strong understanding of procurement processes, including tenders, RFPs, and compliance.
- Customer Interaction: Demonstrated experience in managing external customer relations in a results-oriented environment.
- Metrics-Driven: Ability to manage and track business performance by key metrics.
- Communication Skills: Strong written, verbal, presentation, and negotiation skills.
- Consultative Approach: Excellent listening and problem-solving abilities with a solutions-oriented mindset.