The role involves providing Level 2 (L2) application support for Java-based systems, ensuring high availability and performance through proactive monitoring, incident resolution, and collaboration with senior technical teams. The ideal candidate will have a strong foundation in Java, Unix/Linux, and Oracle, with a drive to learn and grow in a structured support environment.

The role involves providing Level 2 (L2) application support for Java-based systems, ensuring high availability and performance through proactive monitoring, incident resolution, and collaboration with senior technical teams. The ideal candidate will have a strong foundation in Java, Unix/Linux, and Oracle, with a drive to learn and grow in a structured support environment.

The role involves providing Level 2 (L2) application support for Java-based systems, ensuring high availability and performance through proactive monitoring, incident resolution, and collaboration with senior technical teams. The ideal candidate will have a strong foundation in Java, Unix/Linux, and Oracle, with a drive to learn and grow in a structured support environment.

Key details:
Experience required: Minimum 3+ years in application support or related areas
Support level: L2
Support model: 24x7
Work arrangement:
Regular day shifts from our Kochi office
Night or early morning shifts can be handled remotely (work from home
Notice : immediate Joiners

Responsibilities:

The role involves resolving incidents, monitoring applications, and collaborating with the senior team to ensure smooth operations.
The ideal candidate will have good technical grounding in Java, Unix/Linux, and Oracle, with a willingness to learn and grow in a structured support environment.

Responsibilities:

Provide L2 application support for Java-based applications.
Troubleshoot and resolve incidents related to Java, Servlets, JDBC, PL/SQL, and Unix environments.
Perform log analysis, basic debugging, and issue triaging.
Support deployment activities under senior team guidance.
Monitor applications and batch processes, escalating issues as required.
Collaborate with the onsite/offshore teams to ensure timely issue resolution within SLAs.
Maintain and update documentation, issue logs, and runbooks.
Participate in shift-based and on-call support rotations [ 24/7]

Requirements:

Good knowledge of Java and ability to debug application issues.
Understanding of Servlets, JSP, and JDBC for issue resolution.
Experience with Oracle 19c – SQL/PL-SQL scripting and query tuning basics.
Familiarity with IBM Liberty and Tomcat for app deployment and monitoring.
Proficiency in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands.
Exposure to Shell Scripting (C-shell/Bash) for automation and troubleshooting.
Working knowledge of C/C++ executables and their role in batch processing
Awareness of frontend debugging concepts (HTML, JavaScript).

Java Application Support Engineer -GAD

Responsibilities:

Requirements:

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