Hiring for a B2B SaaS Product Company Specializing in LMS for Global Enterprise Customers
Job Title: Customer Support Specialist
Experience Range: 3 - 5 years
Work Mode: Hybrid
Timing: Rotational Shifts (Shift changes every quarter) 3 shifts (5am-2pm, 5pm-1am,8pm-4am IST)
Location: Chennai
Mandatory Skills:
- Proficiency in US business English communication
- Experience in customer support for enterprise or SaaS applications
Key Responsibilities:
Technical Implementation Support:
- Support and assist in new customer implementations and integrations
- Configure software and deploy Chronus’ capabilities to best meet each customer’s unique program needs
- Collaborate with the Implementation Manager to ensure the key goals of the program are achieved during the implementation phase
Skills and Requirements:
- Experience: 3+ years in relevant software roles (customer support, SaaS implementations, or technical account management)
- Communication: Exceptional interpersonal and business communication skills (both verbal and written)
- Analytical Abilities: Critical thinking skills with the ability to “read between the lines”
- Problem-Solving: Demonstrates strong problem-solving skills and emotional intelligence
- Education: A three-year college degree (BA or equivalent)
- Availability: Able to work US business hours to resolve critical customer issues
- Technical Knowledge: Basic understanding of SaaS, SSO (Single Sign-On), API (Application Programming Interface), and SFTP (Secure File Transfer Protocol) is an added advantage