Hiring for B2B PAAS product company based out in Chennai, in ad-tech space, backed by a Nasdaq-listed parent company with over 5,000+ employees globally.

Exp- 5 to 8 Years

Mode; Hybrid - Flexible
Location; Chennai
Shift: US - 6PM to 2 AM

Role Overview:

We are seeking a Technical Success Manager to join our dynamic team. This role involves collaborating with mid-market or enterprise customers, ensuring their success by providing effective technical solutions. You will leverage your strong technical background, communication skills, and customer-centric approach to resolve issues and create long-term value.

Key Responsibilities:

Serve as the primary technical contact for clients, providing guidance, troubleshooting technical issues.
Collaborate with developers, product managers, and senior business leaders to address customer needs.
Identify technical issues using your hands-on experience with web development technologies and APIs.
Communicate technical concepts in a clear and engaging manner to both technical and non-technical audiences.
Act as a technical advisor, guiding clients on best practices and potential improvements.

Qualifications:

5 - 8 years of experience in a similar role (Technical Success Manager).
Hands-on experience with any programming language (preferably Java, Node.js, Python, Golang; Java knowledge is a plus).
Strong troubleshooting skills with experience in web development technologies and APIs.
Proven ability to understand customer requirements and work with Product managers and Internal Development teams to deliver long-term, effective solutions.
Excellent oral and written communication skills, with experience in engaging both technical and business stakeholders.
Strong analytical and problem-solving abilities, capable of resolving complex technical challenges.

Technical Success Manager (SAAS) - GOCT - CHN

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