Job Title:Senior Software Developer Application Development - Backend+Devops
Location: Kochi, Kerala,
Experience: 5+ years
Job Type: Full-Time
Work Mode: WFO
Role Overview:
In this role, you will take ownership of managing a B2C application, ensuring it aligns with agreed Service Level Agreements (SLAs) and delivers a seamless experience to customers. You’ll handle incident and problem management, plan software releases and updates, and coordinate application changes while minimizing business impact. A strong background in backend development and DevOps is essential for success in this position.
Mandatory Skills:
- Minimum 5 years of professional experience in software development or application management
- Strong knowledge of Backend technologies
- Hands-on experience with DevOps tools and practices
- Proficiency in ITIL service management frameworks
- Experience in Problem Management and Incident Management
- Ability to plan and coordinate software releases and updates
- Familiarity with Change Management processes
- Experience working with Agile and Kanban methodologies
- Excellent communication and interpersonal skills in English
- Willingness to work on Support & Enhancement projects, including on-call duties
Key Responsibilities:
- Problem & Incident Management:
- Identify and resolve technical issues and application errors.
- Ensure timely response and resolution of incidents to meet SLAs.
- Release & Update Coordination:
- Plan and execute software updates, version upgrades, and patches.
- Coordinate release cycles to ensure application stability and minimal downtime.
- Change Management:
- Implement and coordinate changes in the application environment.
- Assess operational impact and ensure smooth transition during updates.
- Support & Enhancement:
- Participate in enhancement projects as required.
- Be available for occasional on-call support when needed
Required Qualifications:
- Bachelor's or Master’s degree in a relevant field (or equivalent work experience)
- Minimum 5 years of experience in software development or related roles
Skills & Expertise:
- Proficient in ITIL service management frameworks
- Strong analytical and problem-solving capabilities
- Hands-on experience with Backend technologies and DevOps tools
- Familiarity with Frontend technologies is a plus
- Experienced in Agile and Kanban project management methodologies
- Excellent communication, presentation, and interpersonal skills in English
- Ability to work independently and collaboratively with multiple stakeholders