Mid-Senior Level

Product Support Specialist(Senior/ Lead) | GFOK

Chennai
Work Type: Full Time

For Senior Role:

Strong Communication skill ( written and verbal)
Interacted with different regions of client
Handling L1 and L2 tickets
Knowledge in API Testing
Bug Fixing and Troubleshooting

Interview Process:

Screening interview - TA phone screen & Email test
Interview process - 2 rounds (Peer & Hiring Manager round)- Each 30 mins

For Team Lead Role

Strong Communication skill ( written and verbal)
Interacted with different regions of client
Handling L3 and L2 tickets
Good in People Management (Hire / Mentor and Fire)


Interview Process

Screening interview - TA phone screen & Email test
Interview process - 3 rounds (Peer & Hiring Manager & Executive round)- Each 30 mins


Note:Since these roles are for rotational shifts(4 shifts) , they should be open for the same. For the shifts, they will have shift allowances (min 2 Lakhs a year)


 

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