Sales & Marketing


Gurugram, Haryana
Work Type: Full Time
Hiring for "new age gaming technology company" that specializes in creating and introducing futuristic games and features in the real money gaming segment.

Experience: 3-7 years
Role: CRM Manager
         ** Only from gaming Industry
Required Skills: 
  • Develop & execute customer relationship management campaigns to increase customer loyalty
  • Prepare a set of universal customer relationship procedures & apply them at every level of the company
  • Analyze customer behavior and measure their impact on business outcomes to update strategies
  • Maintain smooth communication with customers and promptly reply to their queries
  • Respond and resolve customer complaints quickly and efficiently
  • Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
  • Use existing customer data to gain new leads and potential customers
  • Understand previous customer attitudes to better engage current customers
  • Identify the most efficient customer interaction approaches & prioritize them accordingly
  • Keep customers updated about the latest collections & special offers in order to increase sales
  • Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
  • Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
  • Notify admins and upper management about all the execution plans & required changes
  • Monitor direct competitors of the company and find out how they handle customer relationships
Must to have:
  • Minimum 3 years of CRM implementation experience
  • Experience in chat tools
  • Team Handling experience.

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