Hiring for "new age gaming technology company" that specializes in creating and introducing futuristic games and features in the real money gaming segment.
Experience: 3-7 years
Role: CRM Manager
** Only from gaming Industry
Required Skills:
- Develop & execute customer relationship management campaigns to increase customer loyalty
- Prepare a set of universal customer relationship procedures & apply them at every level of the company
- Analyze customer behavior and measure their impact on business outcomes to update strategies
- Maintain smooth communication with customers and promptly reply to their queries
- Respond and resolve customer complaints quickly and efficiently
- Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
- Use existing customer data to gain new leads and potential customers
- Understand previous customer attitudes to better engage current customers
- Identify the most efficient customer interaction approaches & prioritize them accordingly
- Keep customers updated about the latest collections & special offers in order to increase sales
- Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
- Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
- Notify admins and upper management about all the execution plans & required changes
- Monitor direct competitors of the company and find out how they handle customer relationships
Must to have:
- Minimum 3 years of CRM implementation experience
- Experience in chat tools
- Team Handling experience.